FAQ
Orders & Returns
Important Note
Please note pierced earrings are NOT eligible for return for hygienic reasons. We take the safety and well-being of our customers seriously, we cannot accept returns for pierced earrings. We apologize for any inconvenience this may cause and encourage you to carefully consider your purchase before completing your order.
About Return
We accept returns and exchanges ONLY IF the product is defective, damaged, or incorrect. Please contact our customer service team support@cuddleshere.com within 7 days of delivery.
The product must be unworn, unused, and in the same condition as when you received it, and in its original packaging, including any tags, labels, or accessories.
To initiate a return or exchange, please follow these steps:
1. Contact Us: Please contact our customer service support@cuddleshere.com within 7 days of delivery to request a return or exchange.
2. Provide Details: Provide us with detailed pictures about the product and the reason for the return or exchange.
3. Return Shipping Label: If your return or exchange is approved, we will send you a return shipping label, as well as instructions on how to package and mail your item back to us.
4. Package and Mail: Please package the item securely in its original packaging, including any tags or labels. Affix the provided return shipping label to the package and mail it back to us.
5. Receive Refund: For eligible return, once your return is received and inspected, please allow 7-10 business days for the refund to be applied to your original payment method.
Important Note
Cuddleshere has the right to reject the return and exchange due to ineligible request. Items sent back to us without prior authorization or contacting us first will not be accepted. Please ensure that you follow the return or exchange process outlined above to facilitate a smooth and efficient transaction.
Contact Us
If you have any questions or concerns about our exchange and return policy, or if you need assistance with initiating a return or exchange, please don't hesitate to contact our customer service team support@cuddleshere.com. We're here to help and ensure that you have a positive shopping experience with us.
Shipping
Yes, we offer complimentary shipping on all orders to the countries below.
GCC: United Arab Emirates, Saudi Arabia，
North America: Canada, United States
Asia: Japan, Singapore, South Korea, Philippines, Thailand
Europe: France, Netherlands, United Kingdom, Belgium, Spain, Germany, Sweden, Denmark, Ireland, Greece, Norway, The Czech Republic, Iceland
Shipping, customs, duties, and taxes are calculated at checkout depending on the country. There may be delays during peak seasons, including holidays. You may contact your customs office for additional information. There can be occasional customs or carrier delays which may affect delivery time, which unfortunately are beyond our control.
At Cuddleshere, we're delighted to offer free worldwide shipping (kindly refer to the list of country for delivery) on all orders over $90. Whether you're shopping for yourself or sending a gift to a loved one, we want to make your shopping experience as convenient and enjoyable as possible.
Order Processing Time
Once your order is placed, please allow 1-3 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer. Rest assured, we strive to fulfil orders as quickly as possible while maintaining the highest standards of quality.
Shipping Methods and Timeframes
We partner with trusted shipping carriers to deliver your orders safely and efficiently. Depending on your location, you may have the option to choose from the following shipping methods:
Standard Shipping: Typically arrives within 5-10 business days after processing.
Express Shipping: Expedited delivery option for faster shipping, typically arriving within 3-5 business days after processing.
Please note that shipping timeframes are estimates and may vary depending on factors such as customs processing, local postal services, and unforeseen delays.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to track the status of your delivery and stay updated on its progress.
Order Changes and Cancellations
If you need to make changes to your order or cancel it for any reason, please contact our customer service team support@cuddleshere.com as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancel it, but we will do our best to accommodate your request.
Lost Packages
It is the responsibility of the buyer to make sure that the shipping information entered is correct. Cuddleshere is not responsible for lost packages due to wrong shipping information provided. If your tracking information states that your package was delivered to your address provided and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions, please reach out to our customer support team at support@cuddleshere.com
Thank you for shopping at Cuddleshere. We're here to help and ensure that your shopping experience with us is smooth and enjoyable.
You can track your order by checking your shipping confirmation email. Please note that it can take 1-2 business days for a tracking number to show movement.